Saturday, December 3, 2011

“Being Prepared”

I have literally written down my thoughts and then clicked and not saved it several times now on the subject of “Being Prepared” and the reasons why this is so important.

I’m honestly not sure why I have chosen in the past not to save what I wrote. It is not because I did not think it was well written or that enough thought had not gone into what I was trying to say.

No, the reason was I felt uncomfortable because the subject itself for me seems stress filled and full of hypothetical situations where if you are honest with yourself they are no perfect answers.

Being prepared itself is not the problem but trying to determine what you are preparing for and to what extent is a critical issue!

If you spend anytime at all on the internet and go the route of looking on various survival sites you quickly can become overwhelmed by the degree of doom and gloom that is presented. Let’s see, some of the topics are: total economic collapse, no food, no water and protecting yourself from the ever present band of lawless thugs rioting and looting every house on your street. Oh, yea and solar flares, and I guess it is worth mentioning the 2012 end of the world according to the Mayan Calendar.

So with all this said it is no wonder why the vast majority of people have the tendency to throw their hands in the air and shrug their shoulders and give up before even starting.

Do I worry about not having power or water or sewer services? No I do not. Any disruption in services typically happens after a natural disaster and is short lived in nature. When this happens can you be uncomfortable, but it is not unbearable. Obviously the longer the duration the more frustrating it becomes but again it is not something that causes the fabric of society to come apart at the seams! I realize some may point to what happened in New Orleans and beg to differ with me. To that I would say that I agree; chaos can occur anywhere and anytime but after the dust settles society as a whole finds what is normal fairly quickly.

In the US we have had economic disasters with the stock market crashing and people losing lots of their wealth. People, however, did not go out and try to overthrow the government and somehow the population survived to the next generation and the next.

Are the threats we face real today? You beat yah! Will we likely see a huge amount of change within the next few years? We always have because that is the natural progression of things. Change is constant.

The most important part of all this hearing a line from Rudyard Kipling which reminded us: “Keep your head when all about you are losing theirs.”

Take heart in knowing that change is inevitable. Also note that how you react to change is entirely within your control!

Tuesday, January 18, 2011

A Typical Day ~ Nonprofitexpert.com

As a consultant for nonprofits that works via the web, most of my day is spent taking care of the website as well as answering the dozen or so questions that filter in from around the world….

A lot needs to be done when you have created a monster!

The site: www.nonprofitexpert.com has grown to over 770 pages. Within the site itself there are an amazing 85,000 plus links all pointing inward and there are another 28,000 external hyperlinks pointing to other sites, and of those over 17,500 are unique meaning not repeated. It is rather mind boggling when you think about this but everything has to be checked constantly to make sure all the links work and function. Beyond this additional content has to be continually developed and added to keep things fresh! This is why it takes ten hours daily Monday through Sunday and this has been done now going on thirteen years!

Monthly the site continues to receive 60,000 plus unique visitors with over 100,000 page views.

This morning’s emails:

A photographer in South Africa wants to connect with foundations to help tell their story.

Answer: A list of 121 foundations that have as a field of interest South Africa.

A medical student in residency in Washington state that has as a quarterly project to create an “imaginary project” to serve the indigent with questions of how and where to get funding and any another helpful information on the subject.

Answer: A link to the Washington State 2007 Charity Care Hospital’s report as well as a link to another report provided by the Washington State Hospital Association, and a suggestion to visit the CFO of the hospital where he is serving as a resident to ask for a dashboard overview of the current funding streams the hospital receives and pay close attention to the number of days in cash they have on hand for ongoing expenses as well as get a better understanding of the current bond rating which effects the hospital’s ability to raise capital and grow the services they provide.

A nonprofit in North Carolina that wants to know the possible pit falls for accepting a donation of property.

Answer: Without knowing what the property was used for in the past as well as how old the building might be and how long it sat empty, it would be hard to tell you all the risk.

I’ll try to help by listing a few: lead paint, asbestos tiles or other asbestos insulation around older boilers or heating units, you may also have underground storage tanks for either heating oil or older gas tanks depending on the facility.

Accepting a facility should require a title search as well as at the very least in my opinion what is called a phase one environmental assessment study which is not cheap.

Also, any building that sits empty even for short periods of time tend to fall in disrepair fast. Check the roof for leaks and visit the building during a downpour with heavy rains. The heating and air condition system can cost thousands of dollars to replace. A building inspector from the city or county might be a good friend to have when looking at a property.

Whew… all this before my first 9:00 a.m. and my second Diet Pepsi. I reserve Diet Mt. Dew for the afternoons depending on volume.

So now you know!

Thursday, October 21, 2010

Creating A Donor For Life and Beyond!

One hard and fast truth when it comes to fundraising is that you can't fake sincerity. Oh, don't get me wrong there are lots of professional fundraisers out there who have developed a good poker face. But the truth of the matter is people want to be treated like people not like a cash register. Cha Ching!

Some people honestly think if they could just figure out which buttons to push the drawer will pop out and all they have to do is reach their hand in and get the cash they need. Rest assured those same people would skip getting the loose change but only think about the bills.

If you really want to understand the people you are trying to convince to give to your cause then you need to step back and ask yourself, what are you as a fundraiser and nonprofit offering the donor?

Creating a donor for life and beyond is possible, but you must first get the thought out of your head that you will achieve instant success. Realize like most worthy endeavors this is a long gradual process. Again, donors are not scratch and win tickets!

So how does one begin? First as an organization you need to realize your appeal is limited and it impossible to be universally liked. Also, you'll be expected to compete with many other distractions that are constantly changing in the life of your donor. While you might not personally care about this that does not negate the truth of the matter.

"No man is an island, entire of itself; every man is a piece of the continent, a part of the main." John Donne - Devotions upon Emergent Occasions (1623), XVII

We as individuals would like to think we can operate in our own little bubble and not have to worry about what goes on around us. However, no matter how wealthy a person might be we are all affected by the ills of society. In general we have concerns and sometimes fears. This reality can often be the bridge to nonprofits that are trying to address such needs. In some ways donors are the light switch that you find is either turned on, sending the much needed electricity through your nonprofit, or they are turned off and disengaged all together.

In order to determine the flow of electricity nonprofits need to be mindful of the meter. It is amazing now many staff members of nonprofits and boards of directors find themselves in a blame game. How often have you heard the phrases often said in a panic: Donor's aren't responding to our requests! I know the economy is bad so that must be why donations are down.

While I asked this question earlier I would like to again call your focus and attention to the question below. Read slowly and let it sink in this time: As a fundraiser and nonprofit what are offering to the donor?

Are you offering a chance of a lifetime, to change the life of an individual? Or instead, are you asking for mere operational money?

While nonprofits might be good at helping people they are often poor students of understanding basic human nature!

The best sales and marketing staffs in the world understand the human nature and intuitive relationship they must offer their customer i.e. in your case the donor.

Many folks have heard the old sales axiom: You are selling the sizzle not the steak! While any food will do to stop hunger, why do you choose a specific restaurant? All cars can provide you the basic transportation to get you from point A to B but why are you so focused on getting an SUV? It's time to buy light bulbs, but are you really buying the GE light bulbs or do you really only care about knowing that when you again turn on the switch the light pops on!

There are people who have made a profession to be "food artist" or "hand models." This is all done for one purpose and that is to create a perceived relationship between a product or service to a potential buyer.

So, Mr. or Mrs. Nonprofit I would like to introduce you to Mr. and Mrs. Donor. Let me tell you a few things you need to know about these important people. Unlike in the for profit arena, donors typically are not buying products or services from nonprofits, yet there is expectation that goes far beyond just a simple acknowledgement. They want to know that whatever dollars they choose to give you will be treated with honor and respect and used wisely.

The time after a donation is the most critical moment for any nonprofit. The donor has made the first step in starting a relationship with a prospective nonprofit.

Most nonprofits unfortunately fail to understand that when a donor makes a contribution they are not just giving dollars but are in fact transferring a level of trust to the recipient. This concept of trust is quite interesting and universal. At the core of this transfer is a strongly held belief by the donor that something worthy will come about because they chose to respond to either a call for action from the nonprofit or were self motivated to give to respond to a need that was perceived.

While donors might initially be attracted to the nonprofit by a passionate appeal, this connection will fade fast unless there is a plan of action to follow up and let the donor know the difference their contribution made.

This "action plan" is not one letter, one phone call, one face to face contact. If you want to build a lasting relationship you have to be willing to spend time to get to know your donor first as a person and individual.

Oftentimes nonprofits categorize donors as if they were grades of beef. Their reasoning tends to revolve around a logical mind set believing that it is more profitable and their best use of time to spend more time with donors of means than with donors who could not afford to give as much. Most nonprofits, therefore, are found roaming the countryside on a constant preverbal "buffalo hunt" with every other nonprofit going after that same big buffalo. Yet, I have never come across any community that is overrun with large population of donor buffalos.

Instead I can't help but realize that we are ignoring a truth that has been given to us in the Christian story of the Widow's Mite. If you are not familiar with the story let me share it with you:

Mark 12:41-44 41 "And he sat down over against the treasury, and beheld how the multitude cast money into the treasury: and many that were rich cast in much. 42 And there came a poor widow, and she cast in two mites, which make a farthing. 43 And he called unto him his disciples, and said unto them, Verily I say unto you, This poor widow cast in more than all they that are casting into the treasury: 44 for they all did cast in of their superfluity; but she of her want did cast in all that she had, even all her living."

So do you really want a donor for life? What types of individuals are you seeking to find and why?

If your focus is only on the money but not the donor commitment then you have lost a great deal of perspective in your process of fundraising. In order to find someone willing to make a life long commitment, however, nonprofits need to also have the realization that this type of relationship is in fact a two way street.

If honestly graded the vast majority of nonprofits would not be given a passing grade on their ability to not just find donors but to retain them.

Everyone wants a generous donor, well guess what, donors want a generous nonprofit too!

Providing feedback and information to all donors is critical if a nonprofit expects to receive future gifts. Likewise it is also important that staff members share their time and personal commitment story to the donor about their enthusiasm.

We all know staff members are paid to do their job and there is nothing wrong with this. However, donors have little respect for individuals when they think the people running the organization don't honestly care about the cause they are pushing.

Creating a donor for life and beyond by way of a planned gift is more than one person's job, but that of the entire paid staff and volunteer board. Meeting this challenge head on quickly separates nonprofits that just strive to be good to those that aspire to be great!

Sunday, August 8, 2010

Another Pipe Dream Being Sold To Nonprofits

Because of the traffic on my website www.nonprofitexpert.com I receive a lot of email. Many times email is from individuals needing specific help or the nonprofit organizations themselves or board members with a specific question. Regardless, I am happy to answer these questions and help, that is what I do.

However, I also receive quite a few emails from companies either wanting to advertise on my site, which I am very picky who I allow, or people that want to promote the next great fundraising idea that will make nonprofit organizations able to walk on easy street.

Once again I received an email telling me about this wonderful opportunity where nonprofits can create a residual income stream, blab, blab, and blab. This statement alone in and of itself is a clue as to the line of bull that is surely to follow.

The nonprofit only has to pay a one time fee to get started of $199 and then $29 a month. Then, all they have to do is get their donors and friends and enemies and people they don’t know to shop online and the money will pour in or so the claim goes. Ugh!

All this nonsense makes a huge assumption that nonprofits are going to have the time, energy and effort to convince all their donors or people involved with their organization to magically and overnight change all their ingrained buying habits that they have established over the years as well as forgo all the discounted prices they can get at Wal-Mart, Sams or other retail stores not to mention the convenience of shopping locally to go to a website no one has heard of before and where the nonprofit will only get a few pennies from purchases made.

This pitch even said the average return for active sites was a whopping $2 to $4 a month. Yep right…. So to pay for the annual cost for the first year of $547 i.e. $199 plus $29 X 12 using you have to have 138 suckers… oops I mean donors to use this lame website site to make a purchase just to break even, assuming you will get $4 back from their purchases. That is of course is with the moon in the seventh house and Jupiter is aligned with Mars which I sure happens quite often, right?

In this presentation there was also an example of how easy it would be for a nonprofit to have a residual income of $3,600 annually.

My closing comment to this bozo was for him to ask the company to provide me with a list of nonprofits that have made the quoted $3600 annually from this program after expenses. My guess is there will be no such list.

Folks, I’m sorry but there is no easy fundraising program that will make hundreds of dollars for nonprofits with little to no effort.

Regardless, I’m sure people will keep looking and I will keep getting these ridiculous emails, but then again they can become blog entries!

Saturday, July 31, 2010

Helping Nonprofits (NGOs) Overseas

The Denton Program allows private U.S. citizens and organizations to use space available on U.S. military cargo planes to transport humanitarian goods, such as clothing, food, medical and educational supplies, and agricultural equipment and vehicles, to countries in need. The program is jointly administered by USAID, the Department of State (DOS), and the Department of Defense (DOD). In FY2008, more than 600,000 pounds of humanitarian goods were sent to 17 different countries through the Denton Program.

Since Denton is a space available program, it is impossible to predict when transportation will materialize. Therefore, no guarantees can be made regarding completion of a shipment. Although the program is active in most areas of the world, it is more difficult to obtain transportation for more distant countries.

Overview of Denton Application Process

Online applications and additional information about the DOD Humanitarian Assistance Programs, Denton and Funded Transportation's Programs, are available at
http://dentonfunded.ohasis.org

The Funded Transportation Program

The Funded Transportation Program provides door-to-port surface transportation of humanitarian aid to worldwide destinations at little or no cost to the donor. Potential shipments are reviewed for appropriateness and feasibility on a case-by-case basis. All PVOs, non-governmental organizations and individuals interested in shipping to worldwide destinations are encouraged to contact the Program Manager for the Funded Transportation Program at (703) 601-3854. Guidelines and an online application for this program can be found at:
http://dentonfunded.ohasis.org


Contact Person:
Sara Lemanski, Traffic Management Specialist, OFR Program Officer, Office of Acquisition and Assistance, Transportation, (202) 712-1181 or denton@usaid.gov

Friday, July 30, 2010

Charity or Profit Potential?

Unfortunately in today’s world it does not seem that there are much goodness and mercy left. You would think as a consultant for nonprofits I would be surrounded by all like minded people that in short are all seeking to make a difference in others’ lives and doing everything for the right reason.

Now more than ever I feel as if I have to be on constant guard as I am approached by individuals, all that tout they want to take up the banner of “doing good” and helping others. Yea, right!

As I talk to others and peel away the layers seeking to really understand what the person’s motivation might be, in many cases I discover quickly that it is not all about helping others, but helping themselves as well.

Let’s look at a case in point that is known nationally. Most of us at some point have seen TV commercials advertised by various chain office supply stores encouraging you to help the kids going back to school with school supplies because they can’t afford to buy them.

The local stores in turn ask their customers to buy that extra pack of paper or box of pencils and donate them to the school of their choice. On the face there is nothing wrong with school teachers getting help but we tend to forget the store is making a sale. All that warm and fuzzy advertising is just that, advertising.

Likewise, there several different websites like http://www.iloveschools.com/ and http://www.donorschoose.org/ that have as a goal to connect teachers with donors. Again, there is nothing wrong with that! How the programs generally work is that teachers post a wish list and then donors can go and make purchases via the site to help with that wish list that was posted. The donor gets a donation receipt, the teacher gets the item and the website….well the website or I should say the managers of the site get a commission on the sale.

Again, is good being done, absolutely! However, if there were no profit potential would the site be online because it was the right thing to do or would the store care about the school children needing school supplies?

I’ll let you answer this question in your own mind.

Monday, July 26, 2010

Nonprofits Geting A "Free Pass" By Government

Today the IRS announced a one-time filing relief for small organizations that failed to file for three consecutive years!

Small nonprofit organizations who were at risk of losing their tax-exempt status because they failed to file required returns for 2007, 2008, and 2009 can preserve their exempt status by filing returns by October 15, 2010.

Two types of relief are available for small exempt organizations - a filing extension for the smallest organizations required to file Form 990-N, Electronic Notice (e-Postcard), and a voluntary compliance program (VCP) for small organizations eligible to file Form 990-EZ, Short Form Return of Organization Exempt From Income Tax.

Find more information about the filing relief program on IRS.gov.